Questions & Answers
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal, Apple Pay, and Google Pay.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days, while expedited shipping options are available for faster delivery.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
What is your return policy?
We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return the item in its original condition for a full refund or exchange. Please visit our Returns page for more details and to initiate a return.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary based on the destination. Please check our Shipping Information page for more details.
How do I know if a product is compatible with my device?
Each product page includes detailed compatibility information. Please check the product description to ensure compatibility with your device. If you have any questions, feel free to contact our customer service team.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.
Do you offer any warranties on your products?
Yes, many of our products come with a manufacturer’s warranty. The warranty details can be found on the product page. If you experience any issues with a product, please contact our customer service team for assistance.
Are there any promotions or discounts available?
We regularly offer promotions and discounts on various products. Sign up for our newsletter to stay informed about the latest deals and special offers. You can also check our Promotions page for current discounts.
How can I contact customer service?
You can contact our customer service team via email at support@gearztouch.com, or through our live chat feature on the website. Our customer service hours are Monday to Friday, 9 AM to 6 PM (PST).
Payment Information
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers.
Is it safe to use my credit card on your website?
Yes, it is safe. We use secure encryption technologies and comply with industry standards to protect your personal and payment information.
Can I use multiple payment methods for a single purchase?
Currently, we only allow one payment method per transaction. You can choose from any of the available options during checkout.
How do I know if my payment was successful?
After completing your payment, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer support.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect card details, insufficient funds, or bank restrictions. Please double-check your information and try again or contact your bank for more details.
Can I change my payment method after placing an order?
Unfortunately, we cannot change the payment method once an order has been placed. You may need to cancel the order and place a new one with the desired payment method.
What should I do if I experience issues during the payment process?
If you encounter any issues, please contact our customer support team for assistance. They will help you resolve any problems you might have with your payment.
Is my payment information stored on your website?
We do not store your payment information on our servers. For your security, all payment transactions are processed through a secure third-party payment gateway.
Orders and Returns
How do I place an order on your website?
It's easy! Just browse through our selection of mobile accessories, click on the ones you like, and hit "Add to Cart." When you're ready, go to your cart, fill in your shipping and payment details, and confirm your order. Done!
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and even digital wallets like Apple Pay and Google Pay. Choose whichever works best for you at checkout.
How can I track my order?
Once your order ships, we’ll send you an email with a tracking number. Just click the link in the email or enter the tracking number on our website to see where your package is.
Can I change or cancel my order after placing it?
We understand that things change! You can modify or cancel your order within 24 hours. Just reach out to our customer support team with your order details, and we’ll help you out.
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can return it within 30 days of delivery for a full refund or exchange, as long as it’s in the original condition and packaging.
How do I start a return?
Starting a return is simple. Just contact our customer support team with your order number and reason for return. We’ll give you a return authorization number and all the instructions you need to send it back.
Are there any items that can't be returned?
Unfortunately, a few items like personalized products, and anything marked as final sale can’t be returned. Check our return policy page for all the details.
How long does it take to get a refund?
Once we get your returned item and check it out, we’ll process your refund within 5-7 business days. You’ll get an email confirmation when the refund is issued.
Do I have to pay for return shipping?
If we made a mistake with your order, we’ll cover the return shipping cost. Otherwise, you’ll need to pay for return shipping. We’ll provide you with a prepaid return label if it was our error.